Notebook Tech Support Showdown 2009

From Laptop Mag -

Laptop Mag has published its results of an extensive survey of just about every major notebook maker's tech support (both online and phone).

Apple topped the chart with an overall A. HP, Acer and Dell tied for lowest, all with a C- mark. Most tech support were able to resolve basic problems within 5 minutes - except for Dell, which wasn't able to offer any useful help even after 19 minutes.

The results were consistent with Forrester Research's survey of 4,600 users where Apple was the best with 80% satisfaction rating and Dell, the lowest with 58%.

You can read the complete results here.